Sidewalk Service

Sidewalk Service Appointments

We recognize that some customers may not be ready or able to come to the counter inside the library, so we are continuing contactless pickup with Sidewalk Service by appointment. Baltimore City residents can also receive Pratt Library Books by Mail.

In addition to picking up materials from our catalog, you may request to pick up the following:

• Computer & Internet Devices
  
• Remote Printing paperwork

Staff inside preparing books on hold for pick-ups

On the sidewalk outside with a bag of picked-up library materials

How Sidewalk Service Works:

Step 1: Place a Hold

You can place a hold on a book or other material through the library’s catalog or by calling (410) 396-5430, and indicating your preferred pick-up location.

Sidewalk Service is available at all Pratt locations by appointment during business hours. Appointments are available until one hour before closing.

Step 2: Schedule a Pickup

All pickups must be scheduled with library staff. After you are contacted via email or phone when your materials are ready to be picked up, call your pick-up location during operating hours to schedule your appointment.

Step 3: Arrive at Scheduled Time & Location

Once you have arrived at the Sidewalk Service location, follow these procedures:

• Call the branch when you arrive, and staff will verify your account information over the phone using your library card number.
• At the pick-up location, follow signs for social distancing.
  
• Library staff will come to the doorway and hand your materials to you.

Step 4: Return Materials

Books and materials can be returned to the book drops available outside or the circulation desk at any Pratt location.