Housing Navigators

About Housing Navigators

Community members can meet with Housing Navigators at conveniently-located community hubs to get help resolving a potential or current housing crisis. This service is being offered at select Pratt Library branches in partnership with the Mayor’s Office of Homeless Services (MOHS).

In January 2024, MOHS launched the Flex Fund Diversion Program funded through the American Rescue Plan Act (ARPA). This funding allowed MOHS to provide assistance aimed to divert clients from homelessness. As of May 31, 2024, MOHS has exhausted all funds and is no longer accepting any applications for the flex fund program.

Housing Navigators are available for free, in-person consultations at the following locations, three days a week, 11 am through 4 pm according to the schedule below. Due to high demand, Housing Navigators may ask customers to make appointments. Housing Navigators can also be reached by phone during their working hours.

• Central Library: (667) 207-0359, Monday, Thursday, and Friday
• Walbrook Branch: (443) 615-1232, Tuesday, Thursday, and Friday
• Waverly Branch: (443) 546-6157, Tuesday, Thursday, and Friday

Housing Navigators can also be reached at housingnavigatormohs@baltimorecity.gov. For questions about the Housing Navigator program or to reach the Mayor's Office of Homeless Services, please call (443) 984-8713.

Services offered by the Housing Navigators include:

• Guidance to help community members understand their housing crisis and work towards strategic resolution
• Identification of community resources to quickly resolve current episode of homelessness or prevent a potential housing crisis
• Development of an individualized housing plan that accounts for long-term housing stability
• Connection to Emergency Shelter (based on availability)
• Completion of Coordinated Access Intake to determine eligibility for housing resources for people experiencing homelessness
• Navigation support for community members who have been matched to a housing program through Coordinated Access but still need to select housing/sign lease
• Short-term case management and connection to vital services